Proactive Support
PROACTIVE ADVANTAGE
Typical IT support services are reactive. They respond to problems, meaning that you are losing valuable time while you're experiencing an IT related downtime and waiting for your IT provider to resolve it.
Proactive support is completely different. We identify and fix problems BEFORE they result in loss of time and productivity to your business.
In addition, with most of our service plans we include free system maintenance which makes sure your system is running optimally, and updated with the latest security patches, latest versions of software, etc.
Proactive support plans are tailored to fit your business needs and budgets.
HOW DO WE DO IT?
Smart Cloud implements cloud based, state-of-the-art monitoring and automation systems.
We monitor your systems 24/7 and get alerts about any issue in real time.
Once an issue is reported, we take immediate action according to the customer's predetermined requirements.
We keep your systems updated and well maintained which reduces the probability of problems and security vulnerabilities.
What is monitored:
- Overall System Health (Hardware Errors, Software Errors)
- Security Audit (Login attempts, Hacking attempts)
- Operating System Updates
- Anti-Virus Updates
- 3rd Party Software Updates
- ​Service Outages (System, Peripheral, or Network)
- System Backup (Success, Failure, Warnings)
- System Performance (Baselines & trends)
- Asset Inventory (Add/Remote Hardware or Software)